PRE-LAUNCH COMPLIANCE NOTICE: This document contains explicit [CONFIGURARE NECESARĂ: ...] placeholders for the Romanian legal entity registration details (S.R.L., CUI, Trade Registry no., Registered Office) and legal review notes. Before enabling live commercial payments (Stripe Live), populate the environment variables in .env and have this text reviewed by qualified Romanian legal counsel.
01. How Fixed-Date Event Tickets Work under Romanian & EU Law (OUG 34/2014 Art. 16(l))
PASTFIVE CLUB ateliers and gatherings are intimate cultural and leisure experiences hosted for a very small circle of guests (between 10 and 16 seats) on a fixed calendar date and time. For every reserved seat, we procure bespoke and perishable materials in advance (freshwater baroque pearls, natural silk, stoneware clay, seasonal flora, botanical essences, artisanal pastries, and wines).
Consequently, under Article 16(l) of Romanian Government Emergency Ordinance no. 34/2014 (and Article 16(l) of EU Directive 2011/83/EU), leisure service contracts providing for a specific date or period of performance are exempt from the 14-day withdrawal right. Once confirmed, tickets cannot be refunded upon guest-initiated cancellation.
02. The Flexible Alternative: Free Ticket Transfer (Up to 2 Hours Before the Event)
We understand that plans can change unexpectedly. That is why we built a seamless, 100% free mechanism allowing you to pass or gift your ticket to another person:
- Deadline: Transfers can be completed at any time up to 2 (two) hours before the scheduled start of the atelier.
- Fee: 0 RON (zero processing or name-change fees).
- How it works (Self-Service): Open your digital ticket page from your confirmation email (/en/tickets/PF-...), fill in the "Transfer ticket to another guest" section with the new participant’s name and email, and submit.
- Instantaneous update: The original QR code is automatically revoked for security, and the new guest receives their own personalized digital ticket with a fresh cryptographic QR code and Apple Wallet / Google Wallet buttons.
- Concierge assistance: Alternatively, simply email us at hello@pastfiveclub.com from the email address used at purchase with the name and email of the person taking your place.
03. What Happens if PASTFIVE CLUB Cancels or Reschedules an Event
In the rare event that PASTFIVE CLUB must cancel or reschedule an edition, your consumer rights are fully protected:
- 100% Automatic Refund: You may request a full 100% refund of the amount paid, with zero fees deducted. We initiate the refund via Stripe within 24–48 hours of notice, and funds appear on your bank statement within 5–10 business days depending on your card issuer.
- Rescheduling Option: Alternatively, if you prefer, you may transfer your ticket free of charge to the rescheduled date or another open edition of equal value.
- Proactive Notice: We will always notify you both by email and by phone/SMS using the contact details provided at checkout.
04. Romanian Fiscal Invoicing (Fiscal Code Art. 319 & RO e-Factura)
Distinction between Stripe Payment Receipt and Romanian Fiscal Invoice: Upon card payment, Stripe automatically generates an electronic payment confirmation (Receipt). Separately, in compliance with Article 319 of Romanian Law no. 227/2015 (the Fiscal Code), the operating Romanian legal entity issues the official fiscal invoice (Factură Fiscală) in RON.
For Individual (B2C) and Corporate (B2B) Buyers: If you are purchasing tickets on behalf of a company (for corporate gatherings, client hospitality, or team ateliers) or require specific billing details on your fiscal invoice, please include your company details (Company Name, CUI/VAT ID, Trade Registry no., Registered Address) in the checkout notes or email hello@pastfiveclub.com immediately after booking.
RO e-Factura Compliance (GEO no. 120/2021): Issued fiscal invoices are delivered electronically via email (PDF) and transmitted to the Romanian national RO e-Factura / ANAF Virtual Private Space (SPV) within the statutory timeframe.
